Online habits and motivations of consumers online, the importance of ratings...
NOTE: I am giving away access to a years service from LouderVoice, the online customer ratings service to celebrate their third birthday– scroll down to the bottom of the article if you want to...
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Customer Service In Ireland Is Worse Since The Recession Comment 33 percent...
If you are unhappy with customer service that you receive do you speak up about it? Or do you vent your opinion on Twitter and Facebook? And which sector do you think offers the best customer service?...
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42 percent of UK Consumers expect a response in 60 Minutes to complaints they...
Have you noticed members of your community posting customer service related questions on your Facebook Page? Or perhaps you have now revised your customer service and customer relationship management...
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Using Twitter For Customer Support - 8 Tips For Startups And Small Businesses
Perhaps you have established a Twitter account for your start up or your small business to help you share information about your products and services – but have you considered using it for customer...
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